Mid-Sized Telecom Company

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Axiom Adds $23M to Gross Profits for a Mid-Sized Telecom Company Through Network Audit

Axiom’s client, a private equity-owned, facilities-based and resale telecommunications carrier based with approximately $600M in annual revenue was concerned that their network was not delivering the expected level of profitability. They selected Axiom to perform a margin assurance network audit.

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Axiom used its proprietary software (AXiS) to perform their network audit and generate a true inventory for every service on the Client’s network.

The input sources for the inventory included:

  • Three disparate, internally developed revenue/billing platforms
  • Multiple engineering / inventory / provisioning applications
  • CRM information
  • Network Cost information
  • Vendor and client contracts
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Axiom used these sources to match each service across all systems, to understand true profitability on a per-service basis.

The final successful match produced by the network audit, which was >98% validated, included more than 84 unique data-matching processes.

With a complete understanding of service profitability, Axiom was able to attack the causes of sub-optimal profitability, including:

  • Stranded costs (those no longer connected to revenue-bearing services)
  • Provisioning errors
  • Incorrect contract selection
  • Inefficient/Incomplete initiation of Revenue Billing

With the substandard profitability services identified through a network audit, Axiom worked with the client to define the process for resolution of the issues including:

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Managing a soft-disconnect process

Axiom Staff worked with the client to define a process by which Axiom would work with the client’s IP Administration team to soft disconnect IP services. Axiom Staff logged into client equipment (DACS) to soft-disconnect higher level services, and worked with the Client’s Switch Engineering team to define and build a mini-application that Axiom could use to pause any telephone-number-based services.

Submission of Disconnect Orders

Axiom staff issued vendor disconnect orders for all necessary disconnections across the entire base of client services- which was roughly 30,000 orders submitted over 18.5 months.

Placement of New Orders

Axiom worked in Vendor Applications to re-assign services to the Client contracts with the most favorable rates for those service types.

Initiating new Revenue

Axiom worked with Client’s Revenue Assurance leader to initiate new Revenue billing for those service that were valid, but not billing per contract terms.

Validation of Success

Axiom validated the success of each individual cost and revenue activity for presentation to the client on a bi-weekly basis.

Results

In its first 18 months with the client, Axiom was able to boost gross profits by $23M annually. Through routine network audit services, Axiom continues to act as a backstop or “safety net” to assure that the levels of profitability expected by Client leadership are delivered through the operations of the business.

See What Our Clients Say

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The Coca-Cola Company partnered with NTT and Axiom in the delivery of a new, global SD-WAN network covering hundreds of locations. Axiom supported Coca-Cola’s Sourcing leader in contract negotiations with our vendors and procured multiple quotes for each site. The Axiom team is knowledgeable, diligent, and professional – I can’t recommend them highly enough.

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Jorge G.

Sr. Director Global Network Services, The Coca-Cola Company

Axiom works hand-in-hand with our Revenue Assurance team to deliver outstanding results. In our first 12 months with Axiom, we were able to add an 8-figure amount to gross profit through a range of audits. Most impressive was Axiom’s ability to deliver high-quality resources who could ingest volumes of telecom data and contacts and quickly distill opportunities to boost revenue.

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Alyssa Tackett

Revenue Assurance Director, Zayo

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Education Networks of America (“ENA”) hired Axiom to conduct a Margin Assurance audit prior to our acquisition by Zayo. The Axiom team worked closely with ours and added millions to our bottom line… it was an easy decision to use Axiom, they have deep expertise, and their contingency billing model makes it a nearly risk-free effort.

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Rob Peterson

Director of Access and Vendor Management

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Axiom completed an extensive audit of our service profitability, helping to add millions in gross profit. Their team functioned as an integrated part of our organization, working directly with TPx staff. We also hired Axiom to provide augmented staff to support our internal teams with the migration of tens of thousands of TDM lines. They’ve been a great partner, and we look forward to continuing our work with them in the future.

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Randy Estep

Vice President, of Financial Operations, TPx

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